Premium Support
It is important for us to make sure that every buyer is satisfied with our products. Therefore we have a dedicated Support Team helping you to solve any themes-related issues in timely and efficient manner.
How to Get Support
Our primary support channel is our ticket system. If you require assistance, please submit a ticket through our Support Portal
We do not offer support via email, phone, or social media to ensure efficient issue tracking and resolution.
Support Hours
Our support team operates during the following hours:
- Monday – Friday: 10:00 AM – 5:00 PM (IST, +5:30)
- Closed on weekends and public holidays.
We strive to respond to all tickets within 24-48 business hours, but response times may vary based on ticket volume and complexity.
Extent of Our Support
We only cover support for our themes, and cannot provide general support on Drupal or third-party modules.
Though we will try to help you with any type of requests (including customization that requires only a couple lines of codes changing), you must understand that we cannot provide extensive help in terms of modifications.
What We Can’t Help You With
- New features implementation and extending themes functionality.
- Themes modifications and customization.
- Server-side and hosting issues.
- Third-party modules.
- We do not assist with adding content, importing/exporting data, or setting up complex workflows.
- We do not offer in-depth Drupal training or step-by-step guidance beyond our documentation.
By purchasing and using our Drupal themes, you agree to this Support Policy. We reserve the right to modify it at any time.
For further assistance, please visit our Support Portal.